The Free CRM With Something for Everyone. Think CRM software is just about contact management? HubSpot CRM has free tools for everyone on your team, and it’s 100% free — forever. Here’s how the free HubSpot CRM makes your job easier.
Here’re the top 7 free CRM solutions with the highest user ratings.
What is CRM Software?
Customer relationship management (CRM) software allows businesses to better manage customer interactions, support, and relationships through reliable systems and processes. It also integrates organizational processes across marketing, sales, and customer service.
Let me ask you a few questions:
- Does your business use spreadsheets to manage customers?
- Do you want to modernize your sales operations?
- Do budget constraints prevent you from purchasing a full software suite?
If you answered “yes” to any of these questions, you need a solution ASAP. Usually, this means purchasing software or hiring consultants. However, you may not have to spend any money at all. There are many free and open source customer relationship management (CRM) solutions that offer the same functionality and benefits as a paid tool.
A free tool will offer you the productivity of using sales and CRM software without spending any money. What you need to do is search for a free or open-source CRM tool that offers the features you need to meet your long-term business needs.
And that’s where this report can help you. To help you find the right free CRM solution, we analyzed about 160 free and open source solutions on Capterra. Then, we shortlisted the seven best solutions in the market.
What does “best” mean? Each of the seven tools listed in this piece has a minimum user rating of 4.36 out of 5 from 2018 to 2019. This rating is the average overall rating for CRM solutions on Capterra. You can find our full methodology here. Products are presented in alphabetical order.
7 best free and open source CRM solutions
Jump to:
Flowlu
Freshsales
HubSpot CRM
Really Simple Systems CRM
SuiteCRM
Vtiger CRM
Yetiforce
1. Flowlu CRM
Flowlu CRM is a cloud-based tool for businesses of all sizes. Its free version offers CRM features such as lead management, contact management, quoting, invoicing, and project management.
Flowlu’s unique selling point (USP) is that it also offers a few business management features such as project management and accounting. This makes it ideal for first-time CRM software buyers who want to automate functions such as sales, marketing, customer service, and finance.
If after using Flowlu you want to upgrade, you can pay for advanced features such as API integration, access control, time tracking, cash flow management, and a knowledge base.
Pros | Cons |
---|---|
Capterra reviewers said that the business management functionality saves time since you don’t have to toggle between different apps. They noted that the knowledge base feature is easy to use and helps the customer support staff quickly address all queries. | Some users feel that Flowlu’s task management interface could be simplified. They noted that the numerous features in the free version, such as contact management, financial management, and task management, can take some time to familiarize. |
Cost to upgrade: Apart from the free version, Flowlu has four pricing plans: Team, Business, Professional, and Enterprise. The Team edition is priced at $29 per month for up to eight users.
Most suitable for: Businesses of all sizes that are looking to manage various functions, such as sales, marketing, and finance, with the help of software.
Mobile apps: Android, iOS
Opportunity management in Flowlu
2. Freshsales
Freshsales is a CRM tool for businesses of all sizes. Its freemium plan offers contact management, lead management, email marketing, and interaction management.
The USP of the Freshsales freemium offering is the unlimited number of users and contacts. This plan also offers phone and email support.
The paid versions offer features such as sales pipeline management, SMS integration, built-in phone, workflows, multicurrency support, and a mobile app. Freshsales can be deployed on premise or on the cloud.
Pros | Cons |
---|---|
Capterra reviewers find the integration with Microsoft Office and GSuite helpful in syncing emails and calendars. They also said that Freshsales’s interface is easy to learn and navigate. This lets them create, assign, and track tickets with ease. | Some reviewers feel that the reporting module could be made customizable. They also mentioned that it can take time to completely familiarize yourself with the upgraded version because of a high number of features in the paid plans. |
Cost to upgrade: There are four upgrade options: Blossom, Garden, Estate, and Forest. The Blossom plan starts at $19 per user per month.
Most suitable for: Businesses of all sizes that need a free solution for more than two users.
Mobile apps: Android, iOS
Lead scoring dashboard in Freshsales
3. HubSpot
HubSpot is a cloud-based CRM solution for small and midsize businesses (SMBs). Its free version includes contact management, email scheduling, live chat, and meeting management.
HubSpot’s USP is its contact activity tracking. The free version lets you track the activity of contacts on your website for up to seven days after they are added to your contact list.
HubSpot’s CRM is completely free and there are no upgrade costs. But you may need to purchase other HubSpot products, such as Marketing Hub(for marketing automation), Sales Hub (for sales automation), and Service Hub (for customer service automation), to support the CRM.
Pros | Cons |
---|---|
Capterra reviewers said that the Kanban board functionality helps them manage deals efficiently as the dashboard shows a snapshot of all the deals. They also noted that HubSpot’s integration with Gmail and Outlook was useful in mailing out the campaigns. | Some buyers feel that the contact management functionality could be improved. For instance, HubSpot doesn’t let them add multiple email addresses to a contact or merge two companies in the database. Users also felt that HubSpot could include more detailed reports in the free version. |
Cost to upgrade: HubSpot CRM is free for all users. However, you have to pay for other HubSpot products that support and enhance the CRM’s functionality.
![Crm Crm](https://dgyqr055mfays.cloudfront.net/site/images/usecases/crm/podio-crm.png)
Most suitable for: SMBs that are currently using spreadsheets to manage customer communications and want to improve contact lists with basic CRM software.
Mobile apps: Android, iOS
Deals pipeline in HubSpot CRM (Source)
4. Really Simple Systems CRM
Really Simple Systems CRM is for small businesses. Its free version supports up to two users and includes sales pipeline management, document management, contact management, and reporting functionalities.
The free version’s USP is the API integration. It lets you connect your other applications, such as accounting and project management, and handle 50 API calls per day.
Really Simple System CRM’s paid versions offer access control, advanced reports, single sign-on, and marketing automation functionalities.
Pros | Cons |
---|---|
Capterra reviewers like the product customizations. They can customize data fields in the contact database, accounts, opportunities, and reports. They also find the task management functionality effective in managing customer interactions. | Reviewers feel that the software’s interface could be made easier to navigate. Some also said that the reports aren’t easy to configure. |
Cost to upgrade: The vendor offers three upgrade plans: Starter, Professional, and Enterprise. The Starter package is priced at $15 per user per month.
Most suitable for: Small businesses looking for a free CRM solution that integrates seamlessly with the business software they currently use.
Mobile apps: Android, iOSS
Dashboards in Really Simple Software CRM
5. SuiteCRM
SuiteCRM is an open source CRM solution for businesses of all sizes. It allows users to manage customer interactions across sales, marketing, and customer service teams.
SuiteCRM offers different open source solutions for startups, small businesses, and enterprises, making it suitable for businesses of any size and type.
Pros | Cons |
---|---|
Capterra reviewers find the product’s features, such as contact management, project management, and billing, helpful for different departments such as sales, marketing, and finance. They also said that the reports are highly detailed and allow you to easily analyze the performance of your sales and marketing operations. | Users noted that the free version doesn’t include agents-based customer support (though you can ask questions on its community page). Some also pointed out that it requires technical skills to customize SuiteCRM’s features. |
Cost to upgrade: SuiteCRM is an open source product. It is available for free.
Most suitable for: Businesses of all sizes looking for an open source CRM software.
Mobile apps: Android, iOS
Lead management in SuiteCRM (Source)
6. Vtiger CRM
Vtiger CRM works well for SMBs and can be deployed either on-premise or on the cloud. The open source (i.e., the free) version includes contact management, marketing automation, sales automation, and customer support modules.
The open source version’s highlight is its Microsoft Outlook plug-in, which allows users to send emails and sync their calendar with Outlook.
Vtiger also offers paid cloud-based plans for managing sales, marketing, and help desk operations.
Pros | Cons |
---|---|
Capterra reviewers said that Vtiger’s management console is easy to use and helpful in tracking and managing cases online. They also said that the open source version was easily customizable to their business’ needs. | Reviewers find the product’s email templates slightly outdated and feel that the vendor should update the templates and offer more options. Some also find the lack of Facebook and WhatsApp integrations a disadvantage because sometimes customers prefer to communicate via these channels. |
Cost to upgrade: The open source version of Vtiger is free for everyone.
Free Crm For Mac
Most suitable for: Businesses of all sizes looking for a CRM solution that integrates with their Microsoft Outlook account.
Mobile apps: Android, iOS
Sales opportunity tracking in Vtiger CRM
7. Yetiforce
Yetiforce is also an open source CRM solution for businesses of all sizes. It has the highest recommended rating on this list. The software helps businesses manage leads, store contacts, track meetings on their calendar, send email campaigns, and manage customer interactions.
Yetiforce maintains an active GitHub repository for tech-related queries to help tech teams customize the product.
Pros | Cons |
---|---|
Yetiforce is a GDPR-compliant software, which makes it ideal for businesses that have operations in the European Union. Reviewers find Yetiforce’s interface easy to customize to their requirements. | Though reviewers find the GitHub community helpful in answering their technical queries, they feel that the product documentation could be more detailed. Some also pointed out that the software can be difficult to use for employees who have limited technical proficiency. |
Cost to upgrade: Yetiforce is an open source solution, and therefore, available for free.
Most suitable for: Businesses of all sizes that have global operations, especially in Europe.
Mobile apps: Not available
Leads dashboard in Yetiforce
The final verdict: Which free or open source solution should you purchase?
After reviewing our list of free and open source CRM solutions, the next step is to find a solution that best fits your business needs. Follow these steps to find the right product for your business:
- Decide whether you need a free or open source solution. Compare each solution’s total cost of ownership (TCO) by checking the costs of implementation, data storage, training, IT staff hiring, upgrades, and other important factors.
- Ask your IT staff/consultants/third-party IT services provider whether they can implement an open source CRM on your existing network infrastructure.
- Review this list and select the features that will meet your vital business needs. Eliminate products that don’t offer the essential features.
- Compare the free usage limits (such as the number of free emails or contacts) and shortlist products based on your current requirements.
- Compare the upgrade costs of the various products and select one that will fit your budget when (or if) you upgrade the solution in the future.
If you are currently using a free CRM solution that’s working well for you, let us know about your experience in the comments section below.
For more information on CRM systems, check out the following resources: |
Methodology
This article was updated Aug. 2, 2019. Products considered for this article fulfill the following criteria:
Free products
For the purposes of this article, we classified a product as free if:
- It offers a free, standalone version of the software.
- It is not a trial version of the software where you must purchase a paid version after a limited amount of time.
Open source products
For open source software to be evaluated for this article, the tool has to make its source code open to everyone to inspect, modify, and enhance. The source code must also have been updated (full version or small fix) within the past 12 months and must support one of the following operating systems: Windows, Mac, or Linux.
Selection criteria
The products that met the above criteria were then evaluated against our CRM software definition—customer relationship management software helps organizations manage information (e.g., contact details) about current and potential customers. CRM is a technique of putting customers at the heart of your business and using data about them to tailor a unique experience for each individual.
The software consolidates customer information in one repository so that businesses can better organize and manage relationships, automates the common processes, and provides tools for monitoring performance and productivity.
This check verified the basic CRM capabilities and appropriateness for the category. A product was classified as CRM software if it contained all the core features—contact management, interaction tracking, and lead management.
Software that met the market definition also needed a minimum of 10 reviews published on the CRM software category page between May 8, 2018, and May 7, 2019.
Disclaimer
The content in this piece provides opinions and points of view expressed by users and does not represent the views of Capterra.
Looking for Customer Relationship Management software? Check out Capterra's list of the best Customer Relationship Management software solutions.
Deciding which customer relationship management (CRM) system is right for your business takes time and can be complicated, especially if it’s the first time your business is choosing software to manage customers. You may not be sure how much you need to spend or how to choose the one that fits your business’s needs best.
Breathe.
We’re here to save you time by going over some of the most popular free and open source CRM solutions and when you should consider paid systems (find out how we chose the featured products here).
Here’s what we’ll cover:
- Free CRM software
- Open source CRM software
Free CRM software
Free CRM software companies earn revenue primarily by enticing businesses to purchase premium expansions which unlock better features or support structures.
As such, the following free systems, while coming without any restrictions, should be considered “freemium” systems, in that they come with a limited set of features and offer more with more expensive plans.
Freshsales CRM
4.5/5
400+ Reviews
400+ Reviews
Freshsales is a cloud-based CRM solution that helps businesses across a variety of segments and verticals manage contacts, leads, and develop customer success strategies.
The software was the third most popular free CRM according to our methodology and functions with macOS, Windows 10, and any web browser (OS agnostic).
Its free version comes with several features, but it has three separate upgrade paths based on any other needs your business might have as you grow.
Some features include:
✔ 360-degree view of leads | |
✔ Contacts | ✔ Built-in phone |
✔ Lead scoring | ✔ Integrations |
✔ Accounts | ✔ Mobile apps |
✔ Support |
HubSpot CRM
4.5/5
2100+ Reviews
2100+ Reviews
HubSpot is a cloud-based CRM system that helps companies of all sizes track and nurture leads and analyze business metrics. It’s the most popular free CRM based on our methodology and works with Solaris, most web browsers (OS agnostic), Windows 8, Windows 10.
HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, construction, retail, real estate, and more.
HubSpot’s base CRM has all the core functionality a starting business might need and is 100% free with unlimited users and up to 1,000,000 contacts.
It also has some free versions of its marketing and sales software, if you find you need some extra features.
When you need to upgrade from the free version, HubSpot has a variety of different plans for your business’s unique needs starting at $50 per month per user.
Some features include:
✔ Contact management | ✔ Email tracking and notifications |
✔ Contact website activity | ✔ Meeting scheduling |
✔ Gmail and Outlook integration | ✔ Company insights |
✔ Ticketing |
Really Simple Systems
4.4/5
240+ Reviews
240+ Reviews
Really Simple Systems CRM is a cloud-based CRM system designed for small and midsize organizations that deal with customers in any capacity.
Really Simple Systems CRM is suitable for a variety of segments: accounting, construction, retail, real estate, and more.
The software was the second most popular free CRM according to our methodology and is compatible with Windows 7, Windows Vista, Windows XP, macOS, most web browsers (OS agnostic), Windows 2000, Windows 8, and Windows 10.
Its free version comes with a variety of features for up to two users. If you require more features, it has several paid versions that unlock more functionality.
Some features include:
✔ Unlimited contacts | ✔ Custom reports |
✔ 100MB document storage | ✔ API integration |
✔ Contact management | ✔ Sales automation |
Open-source CRM software
Open source CRMs are like blueprints that let you build your own fully customized system for your business’s needs. Businesses can download the software source code and edit it to their exact specifications.
Unlike freemium CRMs, you’re likely going to need a person or team familiar enough with the source code to configure the CRM, so, while open source systems are extremely customizable, they might not be the best fit for your business.
That said, if you have someone on your team who is capable, open-source CRMs are a great option to consider.
Odoo Software
4.24/5
310+ Reviews
310+ Reviews
Odoo CRM is designed to meet the needs of any company, regardless of size or budget. Along with its CRM, Odoo offers a variety of other business applications ranging from sales to manufacturing, all of which integrate with each other.
If you have a need for deep integration and also have the technical expertise required to implement integrations, Odoo is a great option to consider because of just how interconnected each module is to the others.
Odoo is the most popular open source CRM according to our methodology. It is compatible with Windows 7, Windows Vista, Windows XP, macOS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, most web browsers (OS agnostic), Windows 2000, Windows 8, and Windows 10.
Its upgraded paid CRM application starts at $24 per user per month but comes with its complete suite of features.
Some features include:
✔ Forecasting | ✔ Detailed reporting |
✔ Contact management | ✔ Email templates |
✔ Interaction tracking | ✔ Pipeline management |
✔ Scheduling automation | ✔ Lead scoring |
✔ Pipeline management | ✔ Live chat |
✔ Contact management | ✔ Integrations with every other Odoo app |
SuiteCRM
4.25/5
30+ Reviews
30+ Reviews
SuiteCRM is suitable for businesses of all sizes and can be installed locally or operated via the cloud. Like any open source system, it’s incredibly customizable to fit the needs of your specific business whether you’re in sales, marketing, services, or IT.
This software was the second most popular open source CRM according to our methodology. It works with Windows 7, Windows Vista, Windows XP, macOS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, most web browsers (OS agnostic), Windows 2000, Windows 8, and Windows 10.
As long as you have someone on your team to set it up, SuiteCRM’s features are all available from the get-go.
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Some features include:
✔ Lead management, generation, and scoring | ✔ Pipeline management |
✔ Contact management | ✔ Pricing strategy control |
✔ Self-service portals | ✔ Detailed reporting |
✔ Sales automation | ✔ Integrations |
Why you must also consider paid systems
Before fully committing to a free or open source CRM, you should pause to consider if it’s actually the right choice for your business.
You might encounter these two main issues when using free or open source systems: lack of functionality and/or usability problems.
If you’re a very small business without expecting to grow much, a free CRM may work fine for you, but many businesses find the benefits of paid software are worth every penny, and you’d be closing the door on hundreds of great vendors if you disregarded paid solutions right off the bat.
Get all the functionality you need
With these freemium systems, you’re losing out on a lot of functionality that you might need to scale and grow your business.
Things like customization, storage and management, and support are lacking in the free plans from a lot of free CRM systems. You may also run into a cap on the number of users able to use the free system.
Usability matters. A lot.
Free systems might not be the most usable either, with more functions and features unlocked behind a paywall.
On the other hand, the technical know-how required to set up and maintain open-source systems can be intimidating for the average business.
When it comes to usability, you generally get what you pay for or have to unlock the more usable versions of software at a higher tier.
To help ensure your software search is sufficiently thorough, download this list of top-rated paid software systems and their offerings:
3 Best CRM Systems Backed by User Reviews
Download this guide to see top CRM systems based on real user reviews.
How we chose featured products
Our approach was to include the most popular products that both:
- Offered a free, stand-alone version of the software (not a trial version of the software that requires you to purchase the product after a limited amount of time), and
- Met our CRM market definition:
CRM software helps automate and manage the customer life cycle for sales and marketing departments. CRM software consolidates customer information into one repository so that users can better organize and manage relationships, automates common processes, and provides tools for monitoring performance and productivity.
We determined the most popular products to feature by choosing those highest ranked in Google search results during the week of July 29, 2019.